The HP Total Care Center format has been created to focus on delivering market leading after sales care to HP customers in a premium environment, complimenting their existing technical support services.
There is a dedicated ‘Lab’ where customers can see experienced technicians that are on hand to make repairs, provide advice and recommend additional hardware and software to improve performance. Semi-private consultation booths are provided for technicians to talk to customers about their HP products.
The HP TCC provides workstations, web terminals and soft seating areas for customers while they wait. There are also informal areas for demonstrations and a training room for technology related seminars in conjunction with leading IT specialists. Briggs Hillier have also created Total Care Center’s for HP in Dubai and Istanbul.
Designed by Briggs Hillier